Refund policy

We hope you love your Lerelle Beauty purchase. If you change your mind, that’s okay too.

You have 14 days from the date of delivery to request a return, provided the item meets the conditions outlined below.

Eligibility for Returns

To be eligible for a return, items must be:

Unopened, unused, and in their original sealed packaging

Returned in the same condition in which they were received

For hygiene and safety reasons:

Beauty products (including lash and brow serums, mascara, lip balms, and hair products) must have their tamper-evident seal box fully intact

Opened or used beauty products cannot be returned

LED Masks & Devices

LED masks and beauty devices must be:

Unused and unopened

In perfect condition

Returned with all accessories, manuals, cables, and original sealed packaging

Returns that do not meet these conditions cannot be accepted.

How to Request a Return

  1. Contact Us
    Please email info@lerellebeauty.com within 14 days of delivery, including your order number and reason for return.

  2. Return Instructions
    If your return is approved, we will email you instructions on how and where to send your item.

  3. Return Shipping
    Return shipping costs are the responsibility of the customer. We recommend using a tracked postal or courier service, as Lerelle Beauty cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the outcome within 7 working days.

If approved:

  • A refund will be issued for the price paid for the item(s)

  • Original delivery charges are non-refundable

  • Refunds are processed to the original payment method used at checkout

Please allow 2–10 working days, depending on your bank or payment provider, for the refund to appear in your account.

This policy does not affect your statutory consumer rights.

Faulty or Damaged Items

We take great care in packing our products, but if something isn’t right, we’re here to help. If your item arrives faulty, damaged, or incorrect, please contact us at info@lerellebeauty.com within 7 days of delivery, including:

Your order number

Clear photos (and videos where applicable) of the issue

Our team will assess the issue and arrange a replacement or refund where appropriate.

Products Purchased from Stockists

If you purchased a Lerelle Beauty product from one of our authorised stockists, please return to the original place of purchase.
Your contract of sale is with that retailer, and their own returns and refunds policy will apply.

Need Help?

If you have any questions about returns or refunds, please contact us at
info@lerellebeauty.com
or via phone/WhatsApp on +353 87 606 7021  we’re always happy to help.